Customer Corner
CHANNEL 3
Our local channel 3 is available for announcements, advertisements & celebrations. Please email telecomclerk@alta-tec.net or call 200-1122 for pricing and more information or to submit the information you would like run.
PHONE
Yes, you can keep your same phone number. A Letter of Agency must be signed by the holder of the current phone service. After being signed the Letter of Agency is sent to the customer's current phone provider allowing the customer to keep their same phone number and switch their service (porting).
Yes, each additional phone number is tied to a new line and charges will apply.
Dial 011 + the country code + the phone number
CABLE
It's a box that converts digital programming to analog so it can be viewed on a TV set. Services included with a digital box include Universal Remote, Menu Navigation, Digital Music, Pay-Per-View, and Video on Demand.
Yes, we can install a digital box on all your TV's. Your TV's that do not have a digital box may carry Basic Plus cable TV.
- Unplug power cord from AC outlet going to the digital box.
- Plug power cord back into AC outlet.
- Wait 5 minutes.
- Push power button on the front of the digital box
- Display should have “Time of Day” + 1080i
- Check Channel 2 to make sure reboot worked.
Your PIN code is used to order pay-per-view movies, movies on-demand & parental controls. Default PIN code is: 0000
To change your PIN code:
- On the remote, push the “Settings” button 2 times.
- Scroll through the list using your up & down arrows until you get to the “Purchase Pin”.
- Push your “Select Key”.
- Then Push the “Yellow A key” to change your PIN code.
- Then follow the directions on the screen to change your PIN code.
If you have any trouble recording, or playing back the sessions the Hard Drive may need to be reformatted. Here are the steps to do that: NOTE: All saved sessions will be deleted after this process. Make sure customer is aware before reformatting.
- After plugging the Entertainment Server into an AC power source, press Power on the front panel to power on the Entertainment Server.
- Press Pause on the remote control until the message indicator (mail light) flashes.
- Press Page - (page down)
- Press List three times.
Results:
• The hard drive in the Entertainment Server has been successfully formatted and all previous recordings have been erased.
• The Entertainment Server automatically reboots.
Yes, we need to know if you are going to move your digital box. We would do this for you and more than likely it will not work after you move it. Also, if a digital box sits unplugged for too long it will deactivate and no longer work for you.
INTERNET
We recommend the Netgear 1750 Dual Band Router
**Do not get a modem/router. This will NOT work on the Altatec System.
- Ideal for the fastest internet speed service plans
- Amazon's choice for a great connected home router
- AC1750 Wi-Fi-450+1300 Mpbs speeds and high-power external antennas
- Ideal for homes with 12 or more Wi-Fi devices
- NETGEAR genie App - Enjoy more of your connected home. Now with remote access.
Because your cable modem is always on, normal occurrences such as power interruptions, network, maintenance, or electrical storms can cause its memory to collect errors. Over 90% of the time, power cycling your cable modem can clear these errors and restore your connection.
- Turn your computer off.
- Locate the black power cord on the back of your cable modem and unplug it from the electrical outlet.
- Wait 30 to 45 seconds.
- Plug the power cord back in.
- The lights on the cable modem will flash for a few minutes as it connects to the Long Lines network.
- When the lights are solid, turn on your computer.
- Your connection should be restored.
*Some cable modems have an on/off switch or a stand-by switch, so make sure the on/off switch is on or the stand-by switch is off.
Call our office at 200-1122 and we can look up or reset your password.
We do not actually offer technical support for your computer. If your email account has already been established by us the rest is your responsibility. Neotek is a business here in Alta that is very familiar with our Internet service and our network. To contact Jessi or Terry with Neotek please call 200-3995.
We install and maintain the cable modem but do not actually handle your choice to add a wireless router. If you need help with this Neotek would also be available for help with this. To contact Jessi or Terry with Neotek please call 200-3995.
Yes, we need to know if you are going to move your modem. We would do this for you and more than likely it will not work after you move it.
*MUST REBOOT MODEM 1st AND ROUTER 2nd
- Unplug power cord from AC outlet.
- Plug power cord back into AC outlet.
- On the front of Arris modem light should be: GREEN. BLUE. BLUE. GREEN. (If not call Alta-tec)
- Unplug power cord from AC outlet going to router.
- Plug power cord back into AC outlet
- Wait 5 minutes.
- Test to make sure your internet is working by using it on a computer, tv or smartphone
Run a speed test by going to: speedtest.net